Frequently Asked Questions

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Frequently Asked Questions for Patients

We've compiled a list of answers to common questions.

Path works with most major insurances including Aetna, Anthem, Blue Cross Blue Shield plans, Cigna, Humana, Optum, Oscar and United Healthcare. We can also work with some employer-based plans not listed, and can bill your insurance for out of network coverage as well. We do not currently accept Medicaid or Medicare plans, though we hope to in the future.

Our cash rate for individual therapy is $120/session, and $135/session for families or couples. If you’re using insurance, copays can range from $5-$40, but we will check your coverage and confirm your out of pocket cost before scheduling your first session.

No, you are only responsible for your regular out of pocket expenses for your sessions. In other words, if you have a $20 copay, that is the only cost for your care.

Most sessions are one hour which includes 53 minutes of therapy time and 7 minutes of note-taking time for Providers.
We can usually schedule your first visit within a week.
Our network includes therapists, psychiatrists and facilities.
Our intake form includes sections for any provider preferences (gender, ethnicity, specialty areas) you might have, and your availability for appointments. We’ll also ask you to describe what you’re hoping to address with therapy so that we can identify a provider with expertise in those areas. We also ensure the provider is in-network with your insurance (if applicable) and has availability when you do.
Our therapists are bound by their licenses to only treat patients who are physically located in the state(s) with which they hold their license. Please discuss with your therapist prior to any travel.
Yes. We have providers who speak English, Spanish, Farsi, Vietnamese, ASL, Korean and many others. Our network is always growing, and we are always adding new providers.

We require a payment method to be kept on file for any out of pocket costs. Even if you’re starting with a free consult, we want to ensure your provider can schedule your next session seamlessly without waiting for more paperwork. We will only charge your card after your session is completed and your provider has documented their notes, usually within 24-48 hrs after your visit.

All of our providers conduct visits through telehealth via Zoom. You will receive an email with a link to your session 24 hrs before the scheduled appointment. It is a good idea to have Zoom downloaded to your phone or device before your meeting.
Please call us at 323.205.7088 or email us at care@pathccm.com to cancel your first appointment. After your first visit, you’ll work directly with your therapist to schedule and manage future appointments.
We do not participate in the EAP networks. You can use regular commercial coverage.

Path accepts kids age 13 and older.

Providing ESA letters is always at the therapist’s discretion and we usually recommend at least 2-3 sessions before a therapist provides an ESA letter.
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