Frequently Asked Questions for Providers

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Frequently asked questions for providers

Are you a current Path provider? Please click here for your provider portal! Interested in learning more? Schedule time with a dedicated Provider Specialist here

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Why work with Path?

Providing therapy is hard; everything else should be easy. At Path, you focus on therapy, we take care of everything else. You will get:

  • Flexible hours: you are in full control of when and how many patients you want to see
  • Intelligent matching: see clients that fit your specialties and interests
  • Referrals you can count on: as your clients graduate, we send you new matches 
  • Accept insurance with no additional effort or cost: we credential you with leading insurance companies in your state
  • Transparent rates: no extra fees or gotchas; for example, credit card fees are included
  • Clawback protection: if insurance companies decide to not pay for a visit, we still pay you in full
  • No-show protection: if a client no-shows or late-cancels, you get paid 100% for your time
  • End-to-end administrative support: we handle credentialing, verification of benefits, billing, patient support, and provider support
  • Higher levels of care (HLOC) assistance is included at no extra charge to you or your patients
  • A community: you get access to an active community board of fellow practitioners

Joining Path

Schedule time with a dedicated Provider Specialist here for a comprehensive overview of Path, including reviewing next steps in joining the network.

  • NPI number
  • Unencumbered, independent license to practice
  • Malpractice insurance
  • Resume
  • 3 professional references

Not at this time – Path currently requires all providers hold an independent, fully unencumbered license.

You maintain full control of your private practice. Path credentials each provider who joins under its business tax ID number, allowing you to maintain any credentialing you’ve established independently.
Path has no minimum or maximum caseload, allowing you to build a schedule that works best for you. You’ll have the ability to manage your available calendar slots, and we’ll work within your set availability and how many patients you want to see to fill you with new clients.
Path imposes no set schedule or cadence for client sessions. You work with your client to determine the correct course of treatment, and you may continue to see any client so long as it is medically necessary and clinically appropriate to do so.
Path providers determine the length of appointments based on their clinical practice and the client’s needs. We use time-based CPT codes for each visit. Most appointments are 60 minutes long, 53 minutes client-facing, and 7 minutes for note-taking.
  • Age: Clients who are 5 and older
  • Diagnosis: Clients with commercial insurance who are seeking telehealth services are often lower-acuity. Common issues for clients include anxiety, depression, substance misuse, trauma, and life transitions
  • Language: we work with a diverse client population and are always looking for providers that are multilingual. Path also offers free translation services to patients in over 100 languages.
  • Individual
  • Couples
  • Family 
  • Any modality based on your theoretical orientation and training
The vast majority of sessions are held virtually; however, if you and your client prefer to hold your sessions in person, you are more than welcome to do so.
  • CA
    • Licensed Professional Clinical Counselor (LPCC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • TX
    • Licensed Professional Counselor (LPC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • GA
    • Licensed Professional Counselor (LPC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • IL
    • Licensed Clinical Professional Counselor (LCPC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • NC
    • Licensed Clinical Mental Health Counselor (LCMHC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • FL
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • NY
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • OH
    • Licensed Professional Clinical Counselor (LPCC-S)
    • Independent Marriage and Family Therapist (IMFT)
    • Licensed Independent Social Worker (LISW, LISW-S)
    • Licensed Psychologist (LP)
  • VA
    • Licensed Professional Counselor (LPC)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)

Getting new clients through Path

Path immediately begins working to send you patients as soon as you are credentialed, onboarded, and live with availability. By the time a client has scheduled with you, we’ve done all the pre-screening, insurance verification, and form collection. The clients we match you with have actively selected your profile from a curated list: you’re not just another name on a long directory. >80% of patients say they are very likely to refer Path to a friend (9 or 10 out of 10), and this is in large part because they like the curated matching process. Should a client not feel a provider is a good match and request to be rematched, you still receive full payment for your initial session.

We attract clients to Path by marketing directly to prospective clients and by getting referrals from local and regional partners. We also cover the cost of marketing your profile directly to prospective clients across the internet so that they can find you quicker.

We collect information from new clients to evaluate what services they are seeking as well as provider preferences such as languages spoken, race, or gender along with treatment specializations. From there, clients are given a curated list of providers to choose from that match their preferences and that are covered by their insurance. 

You have the opportunity to decline any clients if you believe it is not a good fit after the first visit. Path will rematch the patient to another provider in these situations to make sure they get the care they need.

Payment & technical questions

You will be paid every other Friday (biweekly) via direct deposit for each completed session you hold within the pay period, along with guaranteed payment for the full session if your client cancels late or no-shows.
You may bill for designated CPT codes in our payor contracts (ie. 90791, 90837, 90834, 90846, 90847, 90839, 90832 ). You may also bill clients directly for non-billable services (i.e., ESA letters, court/probation paperwork, worker’s comp, letter writing) if you make arrangements directly with the client outside of Path.
Path collects all copays and coinsurance from clients through our invoicing system, including missed or canceled appointments. There is no work for our providers to complete in regard to billing issues.

Path handles all client registration and insurance verification. Clients will complete all required paperwork prior to being placed on your schedule.  This includes informed consent, notice of privacy practices, fee agreement (and more!).  

Clients are sent a basic intake form after they have booked an appointment.  This document collects basic demographic and psychosocial history information that will auto-populate into your initial client assessment, saving you administrative time.

You must complete minimum documentation requirements for services provided using note templates in our Electronic Health Record. 

  • First visit: complete the initial assessment and the treatment plan.  Our initial assessment also includes a risk assessment. 
  • Follow-up visits: complete a progress note using either our custom progress note (with easy drop-down items) or a standard SOAP note template.  
  • Last visit (or lost to follow-up):  Complete a very brief, structured discharge note.

We use AdvancedMD, which is HIPAA-compliant.  You will be trained on AdvancedMD during Onboarding. We require using AdvancedMD for all Path sessions.

We charge patients a no-show fee to discourage no-shows and late cancellations, and guarantee payment to you for your committed time. If you choose to forgo your payment, we will not charge the patient the fee. You can decide on a case-by-case basis.

  • Email, Phone
    • As a covered entity, it is your responsibility to ensure that your email is HIPAA compliant. Read this article for best practices for HIPAA-compliant email services. Many of our providers use ProtonMail. 
    • A mobile phone is considered HIPAA secure as long as a password is enabled on the device.  If you prefer to not use your personal cell phone number, Google Voice is another option.
  • Secure telehealth platforms 
    • AdvancedMD is our HIPAA-compliant EHR system that uses a HIPAA-compliant version of telemedicine audio & video.
  • Required training 
    • All providers are required to complete mandatory HIPAA training at the time of onboarding and annually.  
    • You may submit proof of external training or take a short, 30-minute course available through Path at no cost to the provider. 
  • Privacy
    • Patient privacy is of the utmost importance, we never record video sessions nor sell any patient or provider data to any third party.

Provider support at Path

  • Providers can reach our support team by emailing support@pathccm.com or by calling (323) 676-7425.  The support team is available:
    • Monday – Friday 6:00a – 10:00pm PT
    • Saturday – Sunday 9:00a – 6:00pm PT
  • We offer monthly, peer-to-peer case consultations moderated by our Head of Clinical Care. 
  • Path’s Head of Clinical Care, Cynthia Grant, PhD, LCSW, oversees our Clinical Quality Practice Guidelines.  These practice guidelines offer a consolidated resource of how Path recommends situations be handled in practice. 
  • Clinical peer review takes place each month using a statistically valid random sample of charts. Results are used to guide training tips, highlight opportunities for  care improvement, and to offer support for individual providers as needed.
  • We hold office hours open to all providers for general assistance every  Tuesday, 12-1 (PT,)  Thursday, 8-9am (PT), and 12-1pm (PT).
  • You will be assigned a dedicated Provider Success Associate who will help you get the most out of your relationship with Path
  • Your Associate will provide strategies and best practices for growing your practice through Path including: schedule optimization, caseload management, profile best practices and general growth consultation
  • Path offers support to providers that need assistance with scheduling or troubleshooting challenges with the EHR.
  • You get access to an active community of fellow practitioners on a dedicated Slack channel. Providers share stories, get advice, commiserate, and generate a sense of belonging with the broader community.
  • Peer-to-peer case consultations offer time to connect with other providers to discuss challenging clinical situations and to hear about how others practice.
  • We maintain a Code of Conduct to outline professional expectations of our providers.  All providers are expected to follow our Code of Conduct. 
  • We employ a full-time Compliance Officer who is also the HIPAA Privacy Officer.  The Compliance Officer is available for HIPAA questions or ethical dilemmas that may arise. 
  • A Compliance Hotline with an option for anonymous reporting is available to all providers. 
  • Providers have access to an online database of policies that apply to their work when contracting through Path.  
  • In collaboration with the Medical Records team, Compliance handles all payor audits, prepayment reviews, and subpoenas.
  • We are the custodian of record and retain all records in accordance with HIPAA requirements.  
  • The Medical Records team processes all record requests and release of information (ROI) requests.   
  • Records are only released by our Medical Records team. Providers are prohibited from downloading, printing or distributing client records.
    • Care coordination
      • We provide Care Coordination at no extra charge to you or to patients.
      • We employ full-time Care Coordinators who manage all referrals for higher level of care needs such as IOP, psychiatric evaluations, or requests for psychological testing. 
      • You can submit HLOC requests through a form embedded in the EHR.  
      • Care Coordinators contact clients directly to coordinate referrals when needed based on the guidance provided by you, their provider. 
    • Psychiatric evaluations
      • We are able to offer psychiatric medication evaluations and write prescriptions through our team of Psychiatric Nurse Practitioners for California clients, ages 18+.  
      • You may make a referral for a psychiatric evaluation using a form embedded in the EHR for any patients located in California.
    • Crisis & emergency situations 
      • We are not a crisis center.  You are responsible for ensuring your clients know what to do in the event of a psychiatric emergency.
      • In accordance with our Risk Assessment and Safety Planning policy, you are expected to address safety needs with your clients, including the completion of a safety plan when clinically indicated.
Running your private therapy practice just got a whole lot easier